Frequently Asked Questions

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Last Updated: 02 December 2025

Welcome to HYBRD8 (“we”, “us”, “our”). We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you use the HYBRD8 app, website, or any related services (collectively, the “Services”).

By creating an account or using HYBRD8, you agree to the terms outlined in this Privacy Policy.

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1. Information We Collect

We collect the following categories of information:

1.1 Information You Provide to Us

• Account Information: Name, date of birth, gender, email address, password.

• Verification Information:

• A HYROX race photo showing you competing/finishing (required for verification).

• Proof of ID (passport or driving licence).

• These items are used strictly to confirm your age and HYROX eligibility.

• Profile Information:

Photos, videos (up to allowed limits), biography text, preferences, interests, HYROX race stats, location preferences.

• Subscription Information:

Tier selection (Basic, Pro, Elite), billing details, and purchase history.

• User-Generated Content:

Messages, likes, matches, interactions, and community posts.

1.2 Automatically Collected Data

• Device information (model, OS, unique identifiers)

• Log data (IP address, access times, app features used)

• Approximate location data (if permitted by your device)

• Cookies and similar technologies (on the website)

1.3 Information From Third Parties

• Payment processors (billing and subscription confirmations)

• App stores (basic analytics and crash data)

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2. How We Use Your Information

We use your information to:

• Create, maintain, and manage your HYBRD8 account

• Verify your eligibility (18+ and HYROX event participation)

• Match you with compatible users

• Provide messaging, community, and event features

• Improve app performance and user experience

• Process payments and subscriptions

• Enforce our safety and moderation policies

• Provide customer support

• Send important notifications and updates

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3. How We Store and Protect Your Data

We take your privacy seriously. HYBRD8 uses:

• Encrypted servers for storing ID verification files

• Secure access controls

• Industry-standard data protection practices

• Limited access to sensitive information (verification staff only)

ID documents and race photos used for verification are never shown publicly and are only used for internal verification purposes.

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4. How We Share Your Information

We do not sell your data.

We may share information only with:

4.1 Service Providers

Trusted third parties who help us operate the app, such as:

• Cloud storage providers

• Payment processors

• Analytics tools

• Customer support platforms

These providers are contractually obliged to protect your data.

4.2 Legal Requirements

We may disclose your information if required to:

• Comply with a court order or legal obligation

• Prevent fraud or security threats

• Protect the rights, safety, and wellbeing of users

4.3 Other HYBRD8 Users

Only the information you choose to add to your public profile is visible to others.

Your ID and verification photos are never shared.

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5. Your Rights

Depending on your region, you may have rights to:

• Access the data we hold about you

• Update or correct your information

• Request deletion of your account

• Withdraw consent (where applicable)

• Request a copy of your data

• Limit or object to certain data processing activities

To exercise these rights, contact: admin@HYBRD8.com

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6. Data Retention

We keep your data only as long as necessary for:

• Operating the HYBRD8 platform

• Legal or regulatory requirements

• Resolving disputes or enforcing policies

If you delete your account:

• Profile data is removed within 30 days

• Verification documents are securely deleted within 7 days

• Messages and matches may be anonymised for safety and audit purposes

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7. Age Restrictions

HYBRD8 is strictly for users 18 years and over.

We verify age through ID checks.

Any accounts suspected of being underage will be suspended pending investigation.

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8. International Data Transfers

As HYROX is a global sport, some data may be processed outside the UK/EU.

We ensure all transfers use adequate safeguards such as:

• Standard Contractual Clauses (SCCs)

• Secure, GDPR-compliant providers

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9. Safety, Reporting, and Moderation

To keep HYBRD8 safe, we may:

• Review reported content

• Restrict or suspend accounts violating our terms

• Store incident data for moderation and security

We never monitor private messages unless they are reported or flagged for safety.

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10. Cookies & Tracking Technologies

We use cookies to:

• Improve website performance

• Analyse traffic

• Personalise onboarding

• Track login sessions

You can control cookies in your browser settings.

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11. Changes to This Privacy Policy

We may update this policy occasionally.

When we do, we will:

• Update the “Last Updated” date at the top

• Notify users of major changes

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12. Contact Us

If you have any questions, concerns, or data requests:

📧 admin@hybrd8.com

🌐 www.HYBRD8.com

United Kingdom

Last Updated: 2nd December 2025

These Terms & Conditions (“Terms”) govern your use of the HYBRD8 app, website, and related services (“Services”). By creating an account or using HYBRD8, you agree to these Terms.

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1. Eligibility

To use HYBRD8, you must:

• Be 18 years or older

• Be a verified HYROX competitor (proof required)

• Have the legal capacity to enter a binding agreement

Accounts that cannot be verified may be restricted or removed.

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2. Account Creation & Responsibilities

You agree to:

• Provide accurate information

• Keep your login details private

• Use the app responsibly and respectfully

• Ensure your first uploaded image is a HYROX race photo for verification purposes

• Not impersonate others or create fake profiles

You are responsible for all activity on your account.

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3. Subscription Tiers

HYBRD8 offers:

• Basic (Free)

• Pro (Paid)

• Elite (Paid Premium)

Paid subscriptions:

• Auto-renew unless cancelled

• Are processed securely through the App Store

• Are non-refundable except where required by law

HYBRD8 does not process or store card details directly.

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4. User Conduct

You agree not to:

• Harass, abuse, threaten, or harm others

• Upload explicit or inappropriate content

• Share copyrighted images without permission

• Misrepresent your HYROX participation

• Attempt to bypass verification

• Use the app for commercial, advertising, or non-personal purposes

• Engage in illegal activity

Violation may result in account suspension or permanent removal.

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5. Matches, Messaging & Community

HYBRD8 is not responsible for:

• The behaviour of other users

• The success of matches

• Any interactions online or offline

Use caution when meeting people in person.

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6. Verification

You must submit:

• A HYROX race photo

• Government-issued ID

See “User Verification Policy” below for full details.

Failure to verify may result in reduced functionality, suspension, or removal.

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7. Content Rights

You retain rights to your content but grant HYBRD8 a licence to:

• Display it on your profile

• Use it for functionality inside the app

HYBRD8 will never use your photos for advertising without explicit consent.

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8. Termination

HYBRD8 may suspend or remove accounts that:

• Violate these Terms

• Fail verification

• Are reported and confirmed to breach safety rules

• Are inactive for extended periods

You may delete your account at any time.

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9. Disclaimers

HYBRD8 is provided “as is” without guarantees.

We do not guarantee:

• Matches

• Responses

• Service uptime

• User behaviour

Use the platform at your own risk.

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10. Limitation of Liability

To the fullest extent allowed by law, HYBRD8 is not liable for:

• Damages arising from interactions with other users

• Losses related to app downtime

• Misuse of the app

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11. Changes to Terms

We may update these terms.

We will notify users of major changes.

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12. Contact

📧 admin@hybrd8.com

🌐 www.hybrd8.com

Last Updated: 2nd December 2025

HYBRD8 is a community exclusively for HYROX athletes. Verification protects authenticity, safety, and the integrity of the platform.

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1. What Verification Requires

All new users must provide:

1.1 HYROX Race Photo

A clear image showing:

• You actively competing or finishing a HYROX event

• Your race bib visible (where possible)

This confirms your eligibility as a HYROX athlete.

1.2 Proof of ID

Accepted forms:

• Passport

• Driving licence

This confirms:

• Your age (18+)

• Your identity matches the HYROX race photo

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2. How Verification Works

1. You upload your race photo as your first profile picture.

2. You submit ID for review.

3. HYBRD8’s verification staff compare the images to confirm authenticity.

4. Once approved, you may replace your first photo with any other suitable image.

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3. What We Check For

• Matching face between ID and race photo

• Age confirmation

• Authenticity of HYROX participation

• No manipulation or fraudulent content

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4. Reasons Verification May Fail

• Blurry or unclear race photo

• No HYROX branding visible

• Fake ID or mismatched identity

• Underage (under 18)

• Images belonging to someone else

• Attempting to deceive the platform

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5. Suspension or Restrictions

Accounts may be:

• Temporarily restricted

• Suspended

• Permanently removed

If:

• Verification fails

• You refuse to provide requested documents

• Reports from users suggest fraudulent activity

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6. Data Protection

Verification photos and IDs:

• Are encrypted

• Are never shown publicly

• Are stored securely

• Are deleted after verification is complete

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7. Appeals

If verification is denied, you may appeal by emailing:

📧 admin@hybrd8.com

Last Updated: 2nd December 2025

HYBRD8 is committed to creating a safe environment for HYROX athletes to connect.

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1. Behaviour Expectations

All users are expected to:

• Treat others with respect

• Communicate politely

• Use the platform for genuine connection

• Follow all Terms & Conditions

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2. Prohibited Behaviour

The following is strictly forbidden:

• Harassment, bullying, hate speech, or discrimination

• Sexual misconduct or explicit content

• Fake profiles

• Identity deception

• Spam, advertising, or solicitation

• Violent threats or intimidation

• Sharing private information without consent

• Using copyrighted photos without permission

• Catfishing or pretending to be a HYROX athlete

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3. Reporting System

Users can report:

• Profiles

• Messages

• Photos

• Behaviour

• Safety concerns

Reports are reviewed by moderation staff.

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4. Moderation Actions

Depending on severity, HYBRD8 may:

• Remove offending content

• Issue warnings

• Temporarily restrict accounts

• Suspend accounts during investigation

• Permanently ban users

Severe violations result in immediate removal.

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5. Meeting in Person

We advise:

• Meet in public places

• Tell someone where you are going

• Do not rely solely on profile information

• Trust your instincts

HYBRD8 is not responsible for offline interactions.

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6. Underage Users

If we suspect a user is under 18:

• Their account will be suspended

• Verification will be required

• Access will remain restricted until approved

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7. Data & Message Safety

Private messages are not monitored unless:

• They are reported

• Required for safety investigations

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8. Consequences for False Reports

Knowingly false or malicious reports may result in:

• Suspension

• Removal

• Loss of access to features

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📧 For urgent concerns, email: admin@hybrd8.com

1. Age Rating

HYBRD8 is restricted to users aged 18+.

Age verification is enforced through ID checks.

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2. User Safety Protocols

• Report/block system

• Moderation team

• Photo & content review

• ID + HYROX race verification

• No explicit content allowed

• Clear behaviour rules in T&Cs

• Fast response to safety incidents

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3. Data Protection

• GDPR-compliant

• Encrypted data storage

• Limited access to sensitive verification files

• No data sold

• Privacy Policy included

• Users may request deletion or data export

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4. Subscription Compliance

• Clear tier descriptions (Basic, Pro, Elite)

• Transparent pricing

• Auto-renewal disclosure

• Instructions for cancelling via the App Store

• No external payment processing

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5. IP & Copyright Compliance

• Users warned not to upload copyrighted HYROX images without permission

• HYBRD8 does not redistribute or publish copyrighted content

• HYBRD8 includes clear disclaimers in onboarding and Privacy Policy

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6. Content Moderation

• Manual and automated review

• Abuse, spam, and impersonation controls

• Enforcement of community standards

• Processes for suspending fraudulent accounts

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7. Required Store Metadata

HYBRD8 includes:

• Privacy Policy link

• Terms & Conditions link

• Safety & Verification Policy

• Clear app purpose (dating/community)

• No misleading claims

• No false medical/health claims

• No unapproved financial transactions

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8. User Data Collection Types

As required by Apple:

• Contact info (email)

• User content (photos, bio, messages)

• Identifiers (device ID)

• Diagnostics (crash data)

• Personal data for verification (ID photo)

Used solely for:

• Functionality

• Verification

• Security

• Matching

• Analytics

HYBRD8 does not track users across third-party apps.

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9. Account Deletion

Users can:

• Delete account in-app

• Request deletion via email

• Have verification documents removed within 7 days

• Have profile and messaging removed within 30 days

Our Commitment to Child Safety

HYBRD8 is fully committed to protecting children and preventing all forms of Child Sexual Abuse and Exploitation (CSAE). We maintain strict safeguards to ensure our platform remains a safe environment and is never used in a way that harms or exploits minors.

HYBRD8 operates under a zero-tolerance approach to any activity that endangers children.

Zero-Tolerance Policy

HYBRD8 has a zero-tolerance policy toward any form of child sexual abuse, exploitation, grooming, or endangerment.

The following activities are strictly prohibited on HYBRD8:

• Any sexual content involving minors, including text, images, videos, or links
• Grooming behaviours, solicitation, or attempts to build inappropriate relationships with minors
• Any depiction, promotion, encouragement, or discussion of CSAE
• User accounts that impersonate minors or falsely claim to be under 18
• Attempts to involve minors in conversations or interactions on the platform
• Attempts to move conversations involving minors to external platforms (including messaging apps, social media, or email)
• Any behaviour that facilitates, normalises, or conceals harm to a minor

Any violation of this policy will result in immediate enforcement action.

Age Restriction

HYBRD8 is intended exclusively for adults aged 18 years and over.

• Minors are not permitted to register, access, or use HYBRD8 under any circumstances
• Users must confirm their age during registration
• We reserve the right to request age verification at any time
• Accounts found to belong to individuals under the age of 18 will be permanently removed

Detection, Monitoring & Moderation

HYBRD8 actively monitors its platform to detect and prevent harmful activity through a combination of:

• Automated safety and content-monitoring systems
• Manual review by trained moderation staff
• In-app user reporting tools

Content or accounts identified as violating our child safety standards are removed immediately, and access to the platform is revoked.

Reporting & Enforcement

Users are encouraged to report any suspicious behaviour, content, or interactions directly through the HYBRD8 app.

Upon review, HYBRD8 may take actions including but not limited to:

• Immediate content removal
• Account suspension or permanent ban
• Reporting the activity to relevant authorities where required by law

HYBRD8 fully cooperates with law enforcement, child protection agencies, and regulatory bodies in cases involving suspected CSAE or child endangerment.

Legal Compliance

HYBRD8 complies with:

• Google Play Child Safety Standards
• Apple App Store safety requirements
• All applicable local, national, and international child protection laws and regulations

We regularly review and update our policies to maintain compliance and uphold the highest safety standards.

Contact & Reporting Concerns

If you encounter any content, behaviour, or user activity that may violate these Child Safety Standards, please contact us immediately:

📧 admin@hybrd8.com

All reports are treated seriously and reviewed as a matter of urgency.